Our Commitment to Privacy
Thank you for visiting www.hempsmart.com. Your privacy is very important to us at hempSMART, and we are committed to protecting and safeguarding your privacy. It is our policy to keep your personal information confidential. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Please take a moment to read the following Policy to learn how we handle your personal information.
This Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.
hempSMART does not collect Personal Information about individuals who visit our site except when the information is specifically provided on a voluntary basis.
Who Are We
3 The Quadrant, Warwick Road, Coventry, West Midlands,
England, CV1 2DY
You can contact us by emailing [email protected], in writing to the above address or by calling the above phone number.
Information We Collect From You
We will collect and process the following data about you:
Information you give us.
The information we receive depends on what you do when you visit our site. This is information about you that you give us by filling in forms on our site https://hempsmart.co.uk by registering as an Associate or frequent user of our site or by corresponding with us by phone, e-mail or otherwise. hempSMART will not collect or retain any information about you personally (that is, your name, address, telephone number or e-mail address) unless you choose to provide it to us.
We may collect Personal Information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
In addition, you may voluntarily provide Personal Information (such as name, address, email address, and telephone number) to be forwarded to a hempSMART Associate for the purpose of contacting you with details regarding the hempSMART opportunity, including contact by email. In this case, we will keep a record of the contact, including the Personal Information, in your hempSMART file. We use this information to provide better service in the event that you contact us again.
Information we collect about you.
If you visit our site to read or download information, we collect and store only the following information:
Collection of Personal Information from or Through Social Media Sites.
When you interact with any hempSMART website, page or account on a social media platform, such as Facebook, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you choose to link or login to your hempSMART account with or through a social networking service, hempSMART and that service may share certain information about you and your activities. We may also may share information about your activities, including what you view on the Sites, with that social network’s users.
hempSMART Associates (Associate).
When you decide to become an authorised hempSMART Associate, or when you register to shop online as a customer, we will collect Personal Information (such as name, address, email address, and telephone number). This Personal Information is securely stored in your hempSMART contact file. You will be assigned an identification number and you will select a password which will be necessary to gain entrance to the website and to access your Personal Information.
In the process of signing up as an Associate, you expressly consented to our communicating with you about hempSMART using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorisation to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
We may also collect non-personally identifiable information from you when you visit the Site (e.g., your IP address, browser type, domain name, etc.). This information is collected and analysed in the aggregate in order to improve the function and content of the Site.
Use of Information
Personal Information will not be sold or otherwise transferred to unassociated third parties without the approval of the website user at the time of collection or prior to transfer. The user will have the opportunity to indicate whether he or she would like to “opt out” of receiving promotional and/or marketing information about other products, services and offerings from hempSMART and/or any third parties. Further, notwithstanding any “opt out” of promotional information by the user, hempSMART reserves the right to contact a customer or Associate regarding account status, changes to the Associate Agreement and other matters relevant to the underlying service and/or the information collected.
Disclosure of Your Information
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
Except as stated above or when necessary to share your information with hempSMART agents or business partners for the purposes of performing services for hempSMART, your personal information (name, address, telephone number, e-mail address or other information) will not be provided to any third party without your prior consent. We have restricted our agents and business partners from using your personal information in any way other than to provide the services contracted for by hempSMART.
Where We Store Your Personal Data
Cookies and Other Technologies
Local Storage Objects: We and our third-party service providers may use Flash Local Storage Objects (“Flash LSOs”) in certain situations including to recognise you and remember what is in your shopping cart. Flash LSOs are different from browser cookies because of the amount and type of data stored. In addition, you generally cannot control, delete or disable the acceptance of Flash LSOs from your browser. For more information on Flash LSOs, and to learn how to control them, click on the support Page for the Flash Player and choose Global Storage Settings Panel and follow the instructions. To see the Flash LSOs on your computer now, go to the Website Storage Settings Panel and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Pixel tags and other technologies: Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. However, in contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on website pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags) in connection with the Site to, among other things, track the activities of our Site visitors and compile statistics about Site usage and response rates. We and our third-party service providers also may use clear GIFs in HTML-formatted e-mail messages to help us track e-mail response rates, measure the success of our marketing campaigns, and identify when our e-mails are viewed or forwarded.
Site Analytics: hempSMART may work with third-party service providers who use the technologies described in this section to conduct website analytics to help us track and understand how visitors use our Site.
Widgets, Applications and similar technologies. If you choose to utilise technology provided by us (such as a widget), any Personal Information or other information you make available through such technology may become available publicly, for example, through social media and other websites and platforms on which you may make the applicable technology available. In addition, some technology may have the capability to be distributed “virally” in other locations (for example, a friend or a customer of yours may post the widget that contains your information to his or her blog). hempSMART is not responsible or liable for the collection, use or disclosure of Personal Information and/or other information that is made publicly available.
How we protect your personal data
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. However, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant complete security. We use a variety of current technologies and processes for protection of data.
We seek to protect your information from unauthorised access by taking the following steps: (i) Firewall protection – our site’s systems are protected 24 hours a day by a powerful firewall that blocks unauthorised entry. In order to gain access to authorised information, the web browser you are using must know the proper protocol, or language; (ii) Encryption – from the moment information leaves your computer to the time it enters our systems, all online access is encrypted. We employ some of the strongest forms of encryption commercially available for use on the internet today. Any payment transactions will be encrypted using SSL technology; (iii) Password Protection – your site account is password protected; (iv) Log-off Protection – our system will automatically log you off from our site after 30 minutes of inactivity. This reduces the risk of others accessing your information from your unattended computer; (v). Limited Employee Access – We limit employee access to customer information to those who have a business reason to know this information. We also limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
Every user that has an account on the website is responsible for (i) keeping his or her account password confidential and secured, (ii) avoiding unauthorised access to his or her computer; and (iii) keeping the e-mail address associated with that account current (you acknowledge that it is important to keep the e-mail address associated with that account current because although you may be able to log into your hempSMART account using an old e-mail address, you will not receive messages from hempSMART about your orders and inquiries or other matters).
You shall be responsible for protecting the confidentiality of your password(s). You acknowledge that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond our control, and hempSMART shall not be responsible for any data lost while transmitting or receiving information on the Internet.
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have the right to review, add to, and/or update the information you have provided to us, or you can choose to close your account at any time, in each case by contacting us by email at [email protected] Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. If you decide to close your account, we will deactivate it, and delete your profile information and your reviews from view. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to login or access your personal information. You can however, open a new account by reregistering at any time.
We offer customers and Associates the option to save information related to method and choice of payment on our website. If you save such payment details on hempSMART.com, you will be able to add, delete, or modify that information at any time in your account settings.
In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within one month, but have the right to extend this period with two months.
In accordance with applicable law, you may have the following rights with regard to your personal data:
(i) the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
(ii) the processing is unlawful and you oppose the deletion of your personal data and requests restriction; or
(iii) we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
(iv) you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
You can exercise your rights by e-mailing a request by to [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Third Party Websites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other web sites not controlled by hempSMART. These hyperlinked web sites may contain privacy provisions that are different from those provided herein. hempSMART is not responsible for the collection, use, or disclosure of information collected through these web sites or links, and we expressly disclaim any and all liability related to such collection, use, or disclosure.
Social Network and Interactive Tools
Certain features on our Site may give you an opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When you use these features, you should be aware that any information you submit, including your name, location and e-mail address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site even after you cease use of the Site.
Protection of Children’s Privacy
The Site is a general audience web site that is not specifically designed or targeted at children. If you are under 18, you may use the Site only with involvement of a parent or guardian. We abide by the requirements of the Children’s Online Privacy Protection Act (COPPA) and other relevant laws. We do not knowingly collect, use or disseminate any personally identifiable information from children under the age of 13. If, however, we become aware that personally identifiable information regarding a child under the age of 13 has been collected at the Site, we will delete such information from our records.
How to Access or Correct Your Information
If you have any questions or complaints about the processing of your personal data by us, please contact us at hempSMART, [email protected] If you identify any inaccuracy in your personal information, or you need to make a change or would like to verify such information, please contact us so that we may update our records or you may go online to hempSMART’s web site and update your own information where possible. hempSMART contact information is also set forth below. We will use commercially reasonable efforts to accommodate all such requests.
Modifications to Policy
How to Contact Us
If you have any questions, feel free to contact us.